Business Operations Support Specialist

7 days ago

Australia beBeeOperations Full time $65,000 - $95,000
Job Title: Business Operations Support Specialist

**Job Description:**

  • The primary goal of this role is to provide administrative support to the Underwriting team, ensuring seamless operations and excellent client service.
  • This involves (but is not limited to) tasks such as data entry into underwriting systems, reviewing policy documents, handling broker or policy queries, and collaborating with underwriters on renewal and new business submissions.

Responsibilities:

  • To liaise with the Underwriting Team to resolve queries regarding new business submissions and ensure timely registration.
  • To prepare Underwriting files for Renewal and New Business, including data input, market research, and rater completion.
  • To communicate with brokers and internal departments for credit control, claims, and risk information.
  • To chase brokers for outstanding binding instructions or subjectivities.
  • To review policy documents produced by the Underwriting Team.
  • To create ad hoc documents as required.
  • To assist with the reconciliation of aged finance items.
  • To ensure Underwriting files are complete and meet audit requirements.
  • To maintain accurate policy tracking/workflow tools reflecting the current status of policies at all times.
  • Any other ad hoc duties allocated by the Underwriting Team.

Quality Adherence:

  • To build strong working relationships with local underwriting teams and ensure regular communication and updates.
  • To establish effective relationships with third-party providers and external stakeholders.
  • To proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met.
  • To support the Underwriting Team through liaison with and participation at meetings with brokers, internal departments, and external advisers.
  • To provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with the Underwriting Team.
  • To handle customer requests and queries independently, coordinating with relevant departments and staff to resolve first-level customer complaints.
  • To adhere to robust Quality Framework standards and procedures.

Required Skills and Qualifications:

  • High School Certificate.
  • Competency in Microsoft Office and Outlook.
  • Typing speed of at least 35 words per minute.
  • Punctuality.
  • Effective communication and interpersonal skills in both verbal and written forms.
  • Strong customer service skills and a customer-centric attitude.
  • Strong attention to detail and a commitment to delivering and improving quality.
  • Problem resolution and decision-making skills.
  • Able to work in a team environment as well as on own initiative.
  • Experience working to deadlines.
  • Pro-active involvement with business objectives and service level.
  • A collegial and constructive approach to working with and supporting colleagues within a team environment.
  • Well-developed analytical and organisational skills.

Benefits:

  • Flexible working arrangements.
  • Access to an Employee Share Scheme.
  • An Employee Assistance Program.
  • An attractive remuneration package above industry standards.

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