Customer Service Representative

2 weeks ago


Epping, Australia Criterion Industries Full time

Welcome to Criterion Industries, a leading provider of superior-quality aluminium partitioning systems and sliding systems. We are Australian family-owned and operated since 1981.

We specialise in designing innovative systems for the commercial and residential building industry.

We are on the hunt for our next Support Specialist to join our vibrant team full-time at our head office in Melbourne.

This role will involve working closely with key stakeholders to support the delivery of Sales and Operational targets.

You will learn and master our product process through on-the-job training and mentorship, developing a thorough understanding of our products and how our customers use them.

Once you have gained expertise, you will work closely with an account manager to practice small accounts and develop your professional skills.

Responsibilities include:

  • Enter customer and business development team orders into the Criterion CRM
  • Field inbound and outbound calls directly from clients and process orders
  • Engage in email communication with clients
  • Address issues of varying complexity, working with other departments as needed to resolve issues

**Requirements and Qualifications:** To thrive in this role, we would love for you to have customer service experience and experience or knowledge in the construction industry. However, our team comprises of all kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we still encourage you to apply.

**Salary:** The estimated salary for this role is $65,000 - $75,000 per annum (circa), commensurate with experience, plus superannuation.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and dynamic team environment
  • Access to EAP and regular celebrations
  • Culture Committee and clear career development pathways
  • Industry-recognised training through Criterion Academy
  • Mentorship and table tennis competitions

We believe that everyone deserves to thrive in their role and make valuable contributions to our team. If you're passionate about delivering exceptional customer service and have the skills and qualifications required for this role, we'd love to hear from you.



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