Credit Hire and Insurance Specialist

1 week ago

Sydney, New South Wales, Australia beBeeClaim Full time $55,000 - $60,000

Claims and Recoveries Officer Role

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Our organization is seeking a professional to fill the role of Claims and Recoveries Officer. This position requires an individual who can handle inbound and outbound calls with insurers, customers, and third parties to gather necessary information and negotiate claims.

The ideal candidate will possess strong organizational skills and be capable of handling multiple tasks effectively. They should also have excellent communication and negotiation skills, as well as proficiency in additional languages such as Mandarin or Cantonese.

Key Responsibilities:

  • Handle both inbound and outbound calls with insurers, customers, and third parties to gather necessary information and negotiate claims.
  • Manage a ledger of credit hire rental invoices, ensuring timely and accurate processing.
  • Negotiate claims and settlements with various insurers and third parties to achieve favorable outcomes.
  • Oversee a portfolio of claims, ensuring each case is handled efficiently and effectively.
  • Collaborate and communicate effectively with multiple departments to ensure seamless operations and resolution of claims.

Requirements:

  • Prior experience in phone-based customer service or sales (preferred).
  • Experience in automotive, car rental, or credit hire industries (desirable).
  • Proficiency in additional languages, such as Mandarin or Cantonese (desirable).
  • Tech-savvy with strong computer literacy.
  • Excellent organisational skills and capable of handling multiple tasks effectively.
  • A warm and enthusiastic personality, with a strong sense of empathy.

Perks and Benefits:

  • Carbiz offers a dynamic and client-centric work environment with unlimited opportunities for growth and career development.
  • Employees enjoy ongoing training, mentorship, and support, as well as flexible working arrangements and competitive remuneration packages.
  • The company prioritizes employee wellbeing, offering access to exclusive discounts, study assist programs, and team celebrations.

About Us:

At Carbiz, we value teamwork, innovation, and creativity. We are committed to delivering exceptional results and building long-term relationships with our clients and partners.

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