Customer Service Representative
3 days ago
About Telstra
Telstra is a leading Australian brand with a global footprint, committed to building a connected future for everyone to thrive. Our purpose is to provide the best experience and deliver the best tech on the best network.
Job Summary
We're seeking a Retail Sales Consultant to join our team on a Part Time basis at our Telstra Store Wangaratta. As a Retail Sales Consultant, you'll be passionate about delighting Telstra's customers through outstanding customer service. You'll achieve this by providing an exceptional in-store customer journey and empowering customers by identifying the products and services they need to transform their telecommunications experience.
Key Responsibilities
- Provide exceptional customer service and support to customers in-store
- Identify and recommend products and services to customers based on their needs
- Work collaboratively with the team to achieve sales targets and KPIs
- Stay up-to-date with the latest products and services offered by Telstra
- Participate in ongoing training and development to enhance skills and knowledge
About You
- You're able to build a connection with a variety of new and existing customers
- You can develop customised solutions for customers
- You've got a drive to reach and exceed sales targets and KPIs
- You're hungry to learn and grow within the role
- You have experience in a customer-facing role
What We Offer
- Team performance-related commission
- 30% off Telstra services
- Continuous training from management
- Telstra SIM card
- Exclusive discounts and offers across 240 brands and partners
- 16 weeks paid parental leave for primary and secondary carers
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