Customer Engagement Specialist

2 weeks ago


Fairfield City Council, Australia beBeeCustomerExperience Full time $54,400 - $74,400

We are seeking a skilled professional to deliver exceptional customer experiences.

Key Responsibilities
  1. Provide Frontline Support: Deliver outstanding support and resolve customer queries through phone, email, and live chat.
  2. Maintain Strong Relationships: Foster strong relationships with internal and external customers and stakeholders.
  3. Confirm and Manage Bookings: Effectively confirm and manage customer bookings.
  4. Address Customer Queries: Address various customer queries, including operations, quotations, subcontracting, price increases, and complaints.
Required Skills and Qualifications
  1. Call Centre Experience: Ideal candidate will have experience in a call centre environment.
  2. Customer Service Focus: Demonstrate a positive attitude and strong focus on delivering exceptional customer service.
  3. High-Pressure Environment: Show ability to work in a fast-paced, high-pressure environment with changing priorities.
  4. Typing Speed and Accuracy: Achieve 60 wpm typing speed with 80% accuracy or higher.
  5. Salesforce Familiarity: Familiarity with Salesforce, DOS systems, or SAP is an advantage.

This role is perfect for individuals who thrive in team environments, enjoy working independently, and are passionate about delivering exceptional customer experiences.



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