Director of Community Engagement

2 days ago

Adelaide, South Australia beBeeCustomer Full time $155,000
Job Description

As a Customer Experience Manager, you will play a vital role in shaping the City's connection with its community. This position offers a unique opportunity to drive strategic leadership and expert communication, ensuring outstanding community and customer outcomes.

Responsibilities:
  1. Lead the development of strategic plans and programs that align with the City's vision and goals.
  2. Provide quality advice and insight to Council and the Executive Leadership Team on key areas including customer experience, community engagement, and emerging trends.
  3. Champion continuous improvement, innovation, and service excellence across customer experience, communications & marketing, community engagement, community safety, community support and wellbeing.
  4. Work collaboratively with external partners, other councils, and internal teams to drive strategic planning and innovation.
  5. Ensure services are compliant with legislative, policy, and funding frameworks while delivering meaningful and measurable outcomes for the community.
Required Skills and Qualifications:
  • Strong leadership skills and ability to foster a culture that is outcomes-focused and responsive to community and customer needs.
  • Proven track record of shaping and delivering strategic communication initiatives that connect, inspire, and engage.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Knowledge of the power of storytelling and messaging to drive alignment, build trust, and influence outcomes.
  • Ability to work collaboratively and lead diverse teams.
  • Highly developed problem-solving and analytical skills, with the ability to think critically and strategically.
Benefits:
  • Supportive and flexible work environment.
  • Competitive salary and conditions.
  • Ongoing support for professional development and further education.
  • Access to holistic health and wellbeing programs.
More Information:

The position is subject to satisfactory employment requirements, including a General Employment Probity Check, Working with Children Check, and Aged Care Sector employment check.

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