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Airport Sales and Education Supervisor

2 months ago

Sydney, New South Wales, Australia Estée Lauder - Brand Full time
Estee Lauder - Airport Coordinator Job Description

We are seeking a highly motivated and driven sales professional with luxury retail experience to join our team as an Airport Sales and Education Supervisor.

The successful candidate will be responsible for achieving business objectives through supporting sales and education initiatives in their designated region, while maintaining efficient operation tasks, including planning and execution.

This role will require the ability to work autonomously, contribute to the team, and manage multiple priorities and time effectively.

Key Responsibilities:

Sales and Education:

  • Assist in developing and executing action plans to achieve retail sales targets, KPIs, and objectives.
  • Analyze and review counter sales and performance to identify areas for improvement.
  • Create and maintain a sales-focused atmosphere to achieve sales and profit goals.

Training and Coaching:

  • Provide virtual and on-counter training and coaching in brand products and customer service.
  • Identify training needs of assigned counters and develop strategies to address them.
  • Partner with the education team to further develop customer service skills.

Promotions:

  • Identify opportunities to hold on-counter or off-counter events to drive artist and consumer engagement and sales.
  • Assist in planning and leading events, working with relevant stakeholders.
  • Coach counter managers on leading and managing the store and team during events.

Inventory:

  • Ensure counter managers have the necessary tools and training to manage inventory levels effectively.
  • Recommend and maintain inventory of display and merchandising materials.
  • Identify slow-moving products or overstocks and develop a sell-through plan.

Human Resources:

  • Assist in recruiting and hiring quality management and retail staff.
  • Provide ongoing training to empower counter managers to run their businesses successfully.
  • Provide clear, constructive feedback to counter managers and BA on job performance.

Qualifications:

  • Effective coaching style to inspire and motivate others.
  • Excellent verbal and written communication skills.
  • Professional presentation skills.
  • Quality customer service skills.
  • High attention to detail and organizational skills.
  • Ability to work autonomously and contribute to the team.
  • Ability to manage multiple priorities and time effectively.
  • Proactive and positive approach to work and tasks.
  • Good planning, organizational, analytical, and decision-making skills.
  • Confidentiality, tact, and discretion when dealing with people.
  • Willingness to work a flexible schedule and travel.

Skills and Experience:

  • Tertiary education, diploma, or university graduate preferred.
  • Previous retail management experience in the cosmetic field preferred.
  • Training and coaching background a plus.
  • Travel retail experience advantageous.
  • Intermediate skills across the Microsoft Suite of tools – Word, Excel, PowerPoint, etc.

About Estee Lauder:

At Estee Lauder, we are the global leader in prestige beauty, delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. Our commitment combined with your talent helps us deliver our High Touch customer service, while bringing the best to everyone we touch.