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Customer Experience Coordinator
2 weeks ago
Who is Glenvill
About the business
Our founding brand, Glenvill Homes, has been at the forefront of Australian residential design for over six decades and we are proud to be Australia's most awarded builder.
Since then the Glenvill Housing has grown into a dynamic, multi-faceted property business with - Aplace by Glenvill (VIC /QLD), Glenvill Homes / Townhomes and Bespoke.
About the role
As an experienced Customer Experience Coordinator / Customer and Workflow coordinator role, your primary focus is to effectively manage our clients experience from sales acceptance through to completion of the client's new home in line with Glenvill's expected client service standards within our Glenvill Queensland Team.
This role has the responsibility for the progress of multiple client files to ensure a timely and orderly progression through the building process.
Reporting to the Customer Experience Manager, your role will include;
- Coordination of client files
- Completing Permit and Council applications
- Maintain a professional approach in all dealings with the client, face to face, verbal or written
- Ensure all conditions in the Building Contract are met
- Record and maintain accurate and appropriate client discussions and information
- Conduct follow-up calls when required
- Follow up Finance approvals and ensure deposits have been arranged.
- Follow up Land settlements and ensure this is clearly documented within ClickHome.
- Follow up Developer Approvals as required to ensure timeframes are met
About You
To be successful in this role, you will have:
• 2+ years experience
• Permits experience highly regarded but not essential
• ClickHome experience highly regarded but not essential
• Time management
• Problem solver
• Ability to build rapport
• Confident in dealing with multiple issues at the same time
• Commitment to Glenvill values, beliefs and behaviors
• Excellent verbal and written communication skills
What we offer:
- Competitive salary package.
- Opportunity to work with an industry leader known for design excellence.
- A supportive, team-oriented work environment.
- Professional development and career growth opportunities.
In addition, we're excited to welcome you to our beautifully renovated Loganholme office, featuring state of the art facilities and modern working environment.
To Apply:
If this sounds like you, then please get in touch by clicking 'apply now' to send a copy of your application to Michael - People and Culture Manager.
Please note, only candidates with local experience as per the criteria and full working rights can be considered for this position.
Confidentiality assured.
Attention Agencies - we will take it from here, thanks.
