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Client Experience Lead

2 weeks ago


Perth, Western Australia beBeePurpose Full time $60,000 - $90,000
Veteran Pathways Manager Job Description

AVAC Services is dedicated to supporting Australian veterans in navigating their entitlements and accessing fair outcomes. Our team is passionate about making a difference and building trust within the veteran community.

The Role

We are seeking a Veteran Pathways Manager to oversee the client journey from enquiry to onboarding, ensuring every veteran and their family is welcomed and supported with professionalism and care. This position supervises the Client Engagement Officer, manages enquiries and onboarding processes, and oversees practice support functions such as client communications, accounts, and resource management.

Responsibilities:
  • Oversee the client journey from enquiry to onboarding
  • Supervise the Client Engagement Officer
  • Manage enquiries and onboarding processes
  • Oversee practice support functions such as client communications, accounts, and resource management
  • Collaborate with the General Manager and the Veteran Services Team Leader
Why Choose Us?
  • 4-day work week (36 hours) for a better work-life balance
  • Hybrid flexibility – work from home available after probation, with flexible start/finish times
  • Travel opportunities – represent AVAC interstate at events and engagements
  • Make a meaningful impact by directly supporting veterans and their families
  • Great team culture – supportive, compassionate, and collaborative
  • Employee Assistance Program (EAP) for wellbeing support
About You
  • Experience in client services, administration, or practice management
  • Highly organised, adaptable, and detail-oriented skills
  • Strong communication and leadership abilities
  • Confident in using CRMs and digital tools (Zoho experience highly regarded)
  • Motivated by purpose and wanting to contribute to the wellbeing of veterans
  • Holds a current National Police Clearance

To be considered, please submit a video application explaining why you want this role and what motivates you to work with veterans, along with a written cover letter and your most recent resume.