Site Operations Manager

4 weeks ago


Parramatta Park, Queensland, Australia Sylvanvale Full time

About Sylvanvale Limited

Sylvanvale Limited is a renowned not-for-profit service provider that supports individuals with disabilities. Our mission is to empower people to live and participate in their community as they choose.

About the Role

As a dedicated Site Manager, you will oversee the day-to-day operations in two 24/7 Supported Independent Living (SIL) homes in West Sydney. You will lead a team of Disability Support Workers, providing coaching and mentoring to develop and implement best practice.

Key Responsibilities

  • Lead, support, and supervise a team of Disability Support Workers.
  • Coordinate care and services to individuals in each SIL home.
  • Manage SIL home resources, including shared spaces, assets, and vehicles.
  • Ensure safe work practices at your site, with a focus on risk awareness and management.
  • Strive to achieve goals set by individuals and ensure they have a say in their services and choice and control in their own home.
  • Ensure all documentation is current and relevant plans are in place.
  • Manage key stakeholder relationships.
  • Provide on-call support (shared roster, approximately 2-3 times a year).

About You

You are a motivated, resilient, and caring leader who wants to support your team in providing services to individuals with complex needs. You are commercially savvy and understand the need to balance quality service provision with contracted service hours and ratios.

You are accountable, enjoy a challenge, and are not afraid of change and working through complex situations and issues. You strive for continuous improvement and delivering high-quality services. You are a great communicator and invest in developing strong stakeholder relationships.

Criteria and Experience

  • Complex, challenging behavior sector experience is essential.
  • Confidence and ability to coach and mentor staff to reach their full potential, while providing active support to individuals with complex behaviors of concern.
  • Demonstrate good analytical and creative problem-solving skills.
  • Strong computer/technology skills.
  • Strong stakeholder relationship building skills.
  • Above-average written and verbal communication skills.

What We Offer

  • 17.5% annual leave loading.
  • $15,900 of your annual salary tax-free through generous not-for-profit salary packaging.
  • Access to package up to $2,750 for meal and entertainment expenses each FBT year.
  • Purchase one week of extra annual leave per year.
  • Free confidential counseling services for you and your family.
  • Leave each day knowing you have supported individuals with disabilities to live their best lives.
  • Belong to one of Australia's largest not-for-profit disability service providers.
  • We will support you as a new team member with an extensive induction program and ongoing training, with a commitment to your professional development.


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