Fitness Operations Manager
3 days ago
About Anytime Fitness - Club Roles
OverviewWe are a global fitness club chain ranked as the top global franchise by Entrepreneur magazine. Our mission is to inspire our members to reach their full potential and empower our team members to grow and succeed.
CompensationA competitive salary package includes free gym membership for all staff, ongoing training to enhance your professional growth, and a flexible work environment that encourages a healthy work-life balance. Additionally, you can expect a salary of around $60,000 - $80,000 per year based on location and experience.
Job DescriptionThis is a dynamic role where no two days are the same. As a Sales and Customer Service Manager, you will play a vital role in driving membership growth and ensuring an exceptional experience for every member. Your responsibilities will include:
- Membership Sales: Generate and follow up on leads to bring in prospective members, conduct engaging tours of the facility, and consistently meet and exceed monthly sales targets set by management.
- Customer Service: Deliver top-notch customer service to both prospective and current members, address member concerns with a solution-focused attitude, and ensure a positive experience for all.
- Marketing & Outreach: Actively participate in local community events and outreach initiatives to promote Anytime Fitness, execute local marketing strategies to attract new members, and maintain a strong presence in the community.
- Administration: Efficiently manage member accounts, including sign-ups, renewals, and cancellations, maintain accurate records of sales activities and member interactions for reporting and analysis, and contribute positively to the team dynamic.
To be successful in this role, you will need:
- Strong interpersonal skills and a self-driven work ethic.
- Experience in arrears/overdue payment collection and office administration (preferred but not required).
- Demonstrated success in phone-based sales or customer service (preferred).
- Outstanding communication skills and the ability to engage confidently with clients.
- A passion for delivering excellent customer service and achieving measurable results.
- A drive to exceed KPIs and consistently hit monthly sales targets.
In addition to your salary, you will enjoy:
- Ongoing training to enhance your professional growth.
- A flexible work environment that encourages a healthy work-life balance.
- A collaborative culture focused on goal-setting, personal development, and excellence.
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