Club Operations Manager
3 weeks ago
Are you passionate about fitness and driven to succeed in a dynamic environment? As a Membership Growth and Customer Experience Specialist at Anytime Fitness, you will play a vital role in driving membership growth and ensuring an exceptional experience for every member. This position is ideal for someone who thrives in a goal-oriented environment and is passionate about delivering top-notch customer service.
Key Responsibilities:
- Membership Sales: Generate and follow up on leads to bring in prospective members, conduct engaging tours of the facility, and consistently meet and exceed monthly sales targets.
- Customer Service: Deliver top-notch customer service to both prospective and current members, address member concerns with a solution-focused attitude, and ensure a positive experience for all.
- Marketing & Outreach: Actively participate in local community events and outreach initiatives to promote Anytime Fitness, execute local marketing strategies to attract new members, and maintain a strong presence in the community.
- Administration: Efficiently manage member accounts, maintain accurate records of sales activities and member interactions for reporting and analysis, and support a culture of success and collaboration.
About You:
- You have strong interpersonal skills and a self-driven work ethic.
- You have experience in arrears/overdue payment collection and office administration (preferred).
- You have demonstrated success in phone-based sales or customer service (preferred).
- You have outstanding communication skills and the ability to engage confidently with clients.
- You have a passion for delivering excellent customer service and achieving measurable results.
About Us:
Anytime Fitness is the world's No. 1 global fitness club chain, ranked as the top global franchise by Entrepreneur magazine. We are industry leaders who are committed to inspiring our members to reach their full potential, and we're equally dedicated to empowering our team members to grow and succeed. As one of Australia's largest franchise partners with 14 clubs (and growing), we offer numerous opportunities for professional development and career progression within our organization.
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