Customer Service Representative

2 weeks ago

Prestons, New South Wales, Australia GWA Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GWA Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and technical information to provide accurate and informed responses to customers
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements:

  • Previous experience in customer service, preferably in a contact centre environment with high volume calls
  • Strong technical aptitude and computer skills (preferably with Microsoft)
  • Good interpersonal skills and the ability to communicate effectively with internal and external customers
  • Strong attention to detail and the ability to multitask
  • Problem-solving skills and the ability to work under pressure and in a fast-paced environment
  • An openness to learn and adapt to new products and technologies
  • Adaptable, resilient, and able to think on your feet
  • Growth mindset, focusing on the positive and possibilities
  • Aptitude for learning and continuous improvement

What We Offer:

  • A supportive and collaborative work environment
  • Opportunities for growth and development
  • Competitive remuneration and bonus structures
  • A comprehensive onboarding program to ensure your success
  • Access to ongoing training and development opportunities
  • A range of employee benefits, including health and wellbeing programs

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