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Customer Experience Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $65,000 - $72,000
Customer Support Specialist

This is an exciting opportunity to join a global organization with a professional, friendly and results-driven culture.

  • Provide answers to customers by identifying problems and assisting with incoming queries via telephone, email and live chat
  • Educate clients on how to utilize the company's website and trading platforms
  • Communicate with clients regarding the company's products and services via telephone, email and live chat
  • Assist other departments

The ideal candidate will have:

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Knowledge and experience in FX, CFD industry will be considered advantageous
  • A team player with excellent communication skills
  • Fluency in English is essential
  • Knowledge of additional language will be an advantage but not essential

We offer:

  • A certified Great Place to Work reflecting our commitment to a positive culture, employee well-being and support
  • Welcoming, young and multicultural team with approachable leadership
  • Ability to contribute to dynamic business at a growth phase
  • High level of autonomy, support of ideas and putting your expertise into best practices for the company
  • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
  • Vibrant company life: from team activities to global celebrations
  • Free access to multiple sports and wellness facilities across the country
  • A gift and a day off on your Birthday