Helpdesk Team Lead

5 days ago


Parramatta Park, Queensland, Australia West Recruitment Pty Ltd Full time
About This Job

We are seeking an exceptional IT professional to join our team in Greater Western Sydney, where you will have the opportunity to contribute to the company's ongoing growth and success.

About Your Responsibilities

You will be responsible for providing world-class Helpdesk support, administering user profiles, and managing the internal IT environment. This role requires a high level of technical expertise, excellent communication skills, and a strong focus on customer satisfaction.

  • Deliver expert-level Helpdesk support to users across multiple sites.
  • Administer user profiles, access permissions, and maintain user accounts.
  • Manage the internal IT environment, including servers, firewalls, and network devices.
  • Oversee hardware maintenance, upgrades, and replacements.
  • Configure, test, and maintain software applications.
About You
  1. Bring extensive experience in IT support, preferably in a Helpdesk or MSP environment.
  2. Possess a relevant IT degree or certification.
  3. Be proficient in SQL and Crystal reports.
  4. Demonstrate exceptional interpersonal skills, with the ability to work effectively in a team.
  5. Showcase outstanding communication skills and stakeholder relationship-building abilities.


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