Support Officer

2 days ago

Gold Coast, Queensland, Australia beBeeAdministrative Full time $60,000 - $96,000

Job Description:
As a Support Officer, you will be responsible for providing high-level confidential administration services to support operations activities, staff and volunteers. You will set priorities and monitor workflows to manage the functions of human resource and finance administration, and records and database management.

Key Responsibilities:

  • Provide high-level administrative support, including assisting in the preparation, review and coordination of correspondence, reports and other materials in accordance with departmental requirements.
  • Undertake general office duties, mail distribution, filing, diary control, travel arrangements and functions, maintenance of office equipment and asset records to ensure the effective management of the office.
  • Respond to enquiries from staff and volunteers relating to uniforms and equipment, which includes receipting, ordering and system maintenance to ensure records reflect correct status and items are dispatched.
  • Coordinate and process training records, human resource and finance administration activities, including end-to-end administration process for SES Volunteer memberships, ensuring compliance with departmental policy and procedures.
  • Liaise and maintain positive working relationships with internal and external stakeholders, including members of the public and volunteers to support key processes, procedures and delivery services.
  • Utilise databases to create, update, analyse and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to information.
  • Prioritise workload effectively and perform duties responsibly in the absence of supervision using a high level of initiative to resolve issues and provide recommendations for continuous improvement.

Required Skills and Qualifications:
- Highly desirable requirements include government purchasing qualifications (level 1).
- Knowledge or experience in the use of human resource and finance systems and database management and reporting.
- Experience as a volunteer or working in a volunteer environment.

Special Requirements:
- It is expected that the incumbent will participate in an out-of-hours on-call roster during emergency operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state or interstate.
- The incumbent will be appointed as a staff member of the SES and the hours of duty applicable to this role are pursuant to the Queensland Public Service Officers and Other Employees Award - State 2015: specifically, the spread of ordinary hours for SES staff are 0600 to 2200, Monday to Sunday.

Capabilities:
Leadership Competency Stream - Individual Contributor (leading self)

Leadership Competency Stream:
Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Shared Values:
- Respect
- Integrity
- Courage
- Loyalty
- Trust

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