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Luxury Retail Experience Director

1 month ago

Leederville, Western Australia Frontline Retail WA Full time

Frontline Retail WA is a global luxury retailer known for delivering exceptional customer experiences in beautifully designed boutique settings.

We are seeking an experienced Customer Experience Manager to drive sales, inspirational leadership, and styling expertise in our high-end market. As a key member of our team, you will have the opportunity to guide a dedicated team, manage high-profile client appointments, and provide personalized styling in a stunning, intimate boutique environment.

Job Summary

  • Lead and Develop: Inspire and train your team to deliver exceptional customer experiences from the moment clients step in.
  • Drive Sales: Utilize consultative sales skills to recognize buying signals and secure sales, ensuring KPIs are met.
  • Customer-Centric: Serve as a trusted advisor, guiding clients through key decisions by understanding their needs and providing tailored solutions.
  • Global Collaboration: Engage with an international management team and receive hands-on training overseas in a flagship showroom to immerse yourself in the brand.

Requirements

  • Consultative Sales Expertise: Thrive in intimate, high-end sales environments, confidently guiding clients towards their ideal styling decisions.
  • Fashion Knowledge: Passion for fashion and styling shines through as you help clients make unforgettable impressions.
  • Sales Leadership: Proven experience in leading a team to success, achieving sales goals, and promoting a collaborative, high-performance environment.
  • Excellent Communication: Approachable, professional, and able to make a lasting first impression.

About the Opportunity

  • Work/Life Balance: Enjoy full-time hours with a flexible roster, including one weekend day off per week.
  • Professional Growth: Ongoing training and development opportunities to enhance your career in luxury retail.
  • Stunning Workplace: A beautifully designed, professional boutique where you can make a name for yourself in the high-end market.

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for professional growth.