Strategic Relationship Manager

11 hours ago

Melbourne, Victoria, Australia beBeeRelationship Full time $72,000 - $96,000

Transform Your Career

Unlock new opportunities and maximize your earnings potential with a dynamic role that's tailored to your strengths.

Job Purpose:
  • Elevate revenue growth by expertly managing client relationships and optimizing performance metrics.
Service Management:
  • Ensure seamless credit processing and prompt resolution of overdue accounts, mitigating risks and preventing Non-Performing Loans (NPLs).
  • Provide timely customer insights to internal stakeholders, fostering collaboration and informed decision-making.
Client Relationship Management:
  • Cultivate and maintain a high-value client base through proactive support, strategic identification, and effective solicitation efforts.
Operations Management:
  • Proactively monitor and manage a portfolio of Small Medium Enterprises (SME) accounts, ensuring optimal status and minimizing credit risk.
  • Streamline processes and enhance customer satisfaction by coordinating with branches and head office departments.
Additional Responsibilities:
  • Act as a backup Compliance Coordinator, assuming responsibilities under regulatory guidelines and the company's Anti-Money Laundering policies.
  • Support Operational Risk Management activities, championing best practices and collaborating with Group Operational Risk Management.
  • Report operational defects and near misses in a timely manner, utilizing Loss Event Database tools.
  • Apply Operational Risk (OR) tools, such as Risk Control Self-Assessment, Key Control Standard, Key Risk Indicators, and Scenario Analysis, to mitigate risk exposure.
  • Assume additional responsibilities assigned by immediate superiors as needed.
  • Act as a backup BCP/DRP Coordinator for Business Contingency Planning.
Requirements:
  • Possess a degree in Accounting, Finance, Banking, Business, Economics, or a related field.
  • Demonstrate expertise in marketing and credit processing.
  • Exhibit strong command of English and Bahasa Malaysia, both orally and in writing.
  • Demonstrate excellent public speaking and presentation skills.
  • Display comprehensive knowledge of bank operations, products, and credit management.
  • Stay up-to-date with SME industry trends, policies, and challenges.
  • Show basic business acumen and industry knowledge.

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