IT Support Professional

4 weeks ago


Mudgeeraba, Queensland, Australia Public Sector People Full time

This exciting opportunity at Public Sector People presents a unique chance for IT professionals to make a meaningful impact in local government. With a strong focus on customer service, the successful candidate will be responsible for delivering exceptional support to our clients.

Job Summary

The role involves providing Level 1 and 2 support for desktop systems, mobile devices, and server-based applications. You will also be required to maintain accurate records of hardware, software, and peripherals in our asset register.

About the Role

You will be working as part of a dynamic team, collaborating with the ICT Projects Coordinator to manage system changes and ensuring compliance with ICT processes. The ideal candidate will have relevant IT certifications or equivalent experience, with proficiency in troubleshooting and resolving technical issues.

In addition, you should possess strong skills in desktop hardware/software and remote support tools, as well as excellent communication and interpersonal skills. A valid C Class driver's license is also essential.

Key Responsibilities
  • Deliver exceptional customer service by managing and resolving service desk tickets promptly.
  • Provide Level 1 and 2 support for desktop systems, mobile devices, and server-based applications.
  • Maintain accurate hardware, software, and peripheral records in the Council's asset register.
  • Ensure compliance with ICT processes, including Service Desk, Change, Release, and Asset Management.
Requirements
  • Relevant IT certifications (e.g., Microsoft Windows operating systems) or equivalent experience.
  • Proficiency in troubleshooting and resolving technical issues.
  • Strong skills in desktop hardware/software and remote support tools.
  • Excellent communication and interpersonal skills.
  • A valid C Class driver's license.
What We Offer

We offer a competitive hourly rate of $55 per hour, plus superannuation. This is an immediate start opportunity, requiring only one week's notice or less. If you are interested in this exciting opportunity, please submit your application via the provided link.



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