High-Tech Support Professional

3 weeks ago

Mudgeeraba, Queensland, Australia Public Sector People Full time

This is an exceptional opportunity for IT professionals seeking a meaningful role in local government. The Desktop Support Officer position at Public Sector People offers a chance to make a real difference while developing your skills and expertise.

The successful candidate will be responsible for delivering outstanding customer service by efficiently resolving service desk tickets, providing Level 1 and 2 support for desktop systems, mobile devices, and server-based applications, as well as maintaining accurate records in the Council's asset register.

  • About the Role:
  • Provide technical assistance to employees across various departments, ensuring minimal disruption to their work.
  • Maintain up-to-date knowledge of Microsoft systems, desktop applications, and TCP/IP networking.
  • Familiarity with ITIL processes is preferred but not mandatory.
  • Collaborate with the ICT Projects Coordinator to manage system changes and upgrades.

Your Key Responsibilities Include:

  1. Service Desk Operations: Manage and resolve service desk tickets promptly, ensuring excellent customer satisfaction ratings.
  2. Technical Support: Provide Level 1 and 2 support for desktop systems, mobile devices, and server-based applications, utilizing your technical expertise to troubleshoot and resolve issues efficiently.
  3. Asset Management: Maintain accurate records of hardware, software, and peripherals in the Council's asset register, ensuring compliance with ICT processes.

We Offer:

  • A competitive hourly rate of $55 + super, commensurate with your experience and qualifications.
  • An immediate start date (subject to a week's notice or less).
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.

Requirements:

  • Relevant IT certifications (e.g., Microsoft Windows operating systems) or equivalent experience.
  • Proficiency in troubleshooting and resolving technical issues.
  • Strong skills in desktop hardware/software and remote support tools.
  • Excellent communication and interpersonal skills.
  • A valid C Class driver's license.

Experience:

  • Solid understanding of Microsoft systems, desktop applications, and TCP/IP networking.
  • Familiarity with ITIL processes is preferred but not mandatory.
  • Experience in managing Microsoft Azure, Active Directory, and Group Policies is an added advantage.

The estimated salary range for this position is around $100,000 - $120,000 per annum, based on a 38-hour workweek and assuming an average annual increase of 3-4%. Please note that this estimate may vary depending on individual circumstances.

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