Regional Train Customer Service Specialist

2 weeks ago

Bendigo, Victoria, Australia beBeeCustomer Full time $28,720 - $44,360
Job Overview

The role of a customer service specialist is pivotal in delivering exceptional passenger experiences on regional trains.

Key responsibilities include:

  • Providing face-to-face and phone assistance to customers
  • Ensuring train cleanliness, functionality, and readiness for service
  • Handling ticket sales, fare advice, and check-in processes
  • Supporting station operations, including ticket sales and management
  • Managing coaches during disruptions and events

To excel in this position, candidates should possess strong communication skills, be able to work within compliance frameworks, and demonstrate a commitment to customer satisfaction.

They will also need to have the ability to work independently, thrive under pressure, and maintain a mature approach in safety- and time-critical environments.

Additional requirements include:

  • Completion of secondary education or equivalent
  • Valid Victorian Driver's License
  • Flexibility for shift work and 24/7 availability
  • Cash handling and basic accounting skills
  • Strong safety awareness and emergency response training

As a customer service specialist, you will play a vital role in ensuring every journey is safe, smooth, and enjoyable for our passengers onboard the train.

Essential Skills and Qualifications

Successful candidates will possess:

  • Excellent verbal and written communication skills
  • Ability to work within rules and compliance frameworks
  • Mature approach and previous success in safety- and time-critical environments
  • Strong problem-solving and adaptability skills
  • Basic computer skills and familiarity with software applications
Benefits and Opportunities

This role offers:

  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A competitive salary and benefits package
  • Flexible work arrangements and opportunities for career advancement

We are committed to providing a positive and inclusive work environment that fosters creativity, collaboration, and continuous learning.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please submit your application, including your resume and a cover letter outlining your relevant experience and skills.

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