Customer Service Representative

6 months ago

Bayswater, Australia Siemens Energy Full time

**A Snapshot of Your Day**:
Siemens Energy works across all business and technology interfaces with an integrated portfolio of products, solutions and services. Our breadth of offerings from power generation, transmission and distribution, along with our proven expertise, allows us to provide end-to-end energy solutions to meet the growing needs of the local market.

An exciting opportunity is available in the role of Sales Support for Spare Parts to join our Gas Services business, based at our offices in Bayswater, Victoria.

**How You’ll Make an Impact**:

- Identification and interpretation of all parts enquiries for high speed rotating machinery such as steam turbines, gas turbines, and turbo-compressors.
- Work with the global factories in establishing the scope of spares to be recommended to customer and prepare the customer offer.
- You will assist Sales Engineers to maximise spare part sales opportunities;
- Support Sales Engineers and Contract Managers with contract spare part list updating, and clarification in a timely manner.
- Provide spares support for customer urgent shutdowns, react promptly and professionally to urgent requests for information on spares and for driving improvements in quick response situations.
- Work with the global factories in putting together spare part offers to customers.
- Managing the delivery of customer spare part orders.
- To ensure business processes and compliance requirements are implemented and strictly adhered to.
- Be aware of the organisation's safety and security procedures, ensuring they are always adhered to at all times.
- Work as part of the team to develop and implement with the goals of efficiency improvement and cycle time reduction, via digitalisation.

**What You Bring**:

- Previous experience gained within a procurement, tendering and/or order management role.
- Previous experience on rotating equipment, this could be practical experience, a trade, or through an Engineering Degree qualification is beneficial however not mandatory.
- You will also have experience working with digital systems including Excel, Word, and SAP as well as experience in the import/export of goods.
- Commercial awareness, problem solving and creative thinking with quality and efficiency is a requirement together with excellent communication skills.
- You must be able to work as a team member and have a strong awareness of different cultures and customs.
- Aware of the organisation's safety and security procedures, ensuring they are always adhered to at all times.
- Work as part of the team to develop and implement with the goals of efficiency improvement and cycle time reduction, via digitalisation.

**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

**Gas Services**:
Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

**Our Commitment to Diversity**:
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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