Technology Service Delivery Lead

4 days ago

Adelaide, South Australia beBeeField Full time $90,000 - $120,000

The role of Field Service Manager involves delivering exceptional technology services to operations while ensuring the availability and uptime of critical information systems.

This position has accountability for the Field Service team and liaises with OT Engineers & partners. You will build and lead a team of engineers, support analysts, and service delivery professionals, manage appropriate levels of resourcing to support business 24x7 across ANZ, mentor team members, develop their professional capabilities, foster a customer-centric culture within technology service teams, and establish performance goals and career development paths for team members.

The ideal candidate should have a degree in Information Technology or equivalent, 5+ years of progressive experience in IT service management or field IT related roles, 2-5 years' leadership experience managing technology teams, a sound understanding of ITIL processes and service management frameworks (ITIL, COBIT), experience with service management tools and technologies (JIRA, ServiceNow) and remote assistance tools such as Remote Desktop Connection, Beyond Trust etc.

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