Credit Risk Manager

7 days ago


Pinkenba, Queensland, Australia Dormakaba Full time

Best Doors is a proud Australian Company that delivers quality products and services across various markets. Our opportunity is to optimize cash flow and mitigate the risk of bad debts for the business. The role involves making credit decisions for all branches and ensuring top-tier customer service to sustain revenue and profit growth while minimizing risks. Key responsibilities include:

* Establishing customer credit accounts, including terms, limits, reference checks, and post-approval communication.
* Managing customer account inquiries via phone, fax, and email.
* Supporting Accounts Receivable and offering training to Customer Service and Accounts Receivable staff as needed.
* Applying cash, EFT, and cheque receipts to customer accounts.
* Preparing and distributing monthly customer statements.
* Reconciling customer accounts and resolving disputes as necessary.
* Negotiating payment plans as needed and communicating them to customers, branch staff, and senior management.

Our ideal candidate has a minimum of 4 years' experience in a similar position. They should be able to maintain and update policies and procedures, lead and work as an individual and in a team, and possess high-level written, oral, and interpersonal skills. We offer a fulfilling workplace with access to discounted health insurance, peer-to-peer recognition, a wellbeing committee, and empowering wellness programs. We are an equal opportunity employer committed to diversity and inclusion.



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