Service Designer

4 days ago

Canberra, ACT, Australia Randstad Full time
Role Overview

The Service Designer will work in a multidisciplinary team, analysing the business by balancing user and business perspectives. This role demands a blend of creative and analytical skills to produce and refine designs that resonate with diverse audiences.

Key Responsibilities:

  • Apply expertise to enhance and improve existing software, in line with business requirements and software development standards.
  • Deliver and design appropriate service design artefacts and communication material.
  • Transform defined business needs into outcomes and problem statements for large-scale Government applications and complex systems.
  • Plan and document user interviews, eliciting both high-level and detailed business problems and analysing root causes.
  • Design and facilitate workshops and interviews with various stakeholders across all levels.
  • Analyse and improve user experience, taking the viewpoint of the end user.
  • Manage stakeholder groups to develop a partnership with the business and foster a productive working environment.
  • Communicate effectively, using professional judgement to evaluate risks in a complex and changing environment.
  • Perform additional duties or assume responsibility of functions as directed by management.
  • Provide analysis on complex issues and contribute to the management, preparation, and coordination of policy formulation and/or project management.

Mandatory Criteria:

  • 5 plus years' experience as a UX Designer, Business Analyst, Service Designer, or experience in Design/Strategy/Research.
  • Proven ability to plan, facilitate, and document user interviews to elicit high-level and detailed business problems and analysing root causes.
  • Demonstrated experience in the development and implementation of strategic service design.
  • Strong conceptual and information design skills.
  • Strong experience with Figma, Miro, and Adobe CC.
  • Experience in key areas of UX Design and its methodologies.
  • Understanding of the digital landscape, technologies, trends, and key tools.
  • Thorough understanding of service design processes & activities and significant experience in applying human-centred design thinking.
  • Experience in taking the viewpoint of the user and analysing and improving a user's experience or user's journey when interacting with services.
  • Proven ability to work as part of a collaborative and highly motivated team.
  • Proven ability to deliver in a project and program environment under limited guidance.
  • Proven ability to identify and plan capability maturity improvements and business process improvements.
  • Strong communication skills, with the ability to translate between business and technical terminology.
  • Proven ability to communicate with influence, negotiate outcomes, and manage complex stakeholder relationships.
  • Demonstrated personal drive and integrity whilst achieving results within legislative parameters.
  • Experience in and desire to mentor and upskill less experienced team members.
  • Creativity, flexibility, and energy.

Desirable Criteria:

  • Relevant tertiary qualifications or requisite experience.

How to Apply:

Please contact Anne from Randstad Digital for more information.

Randstad actively encourages applications from Aboriginal and Torres Strait Islander people and any background.

  • Service Designer

    2 weeks ago

    Canberra, ACT, Australia Recruitment Hive Full time

    Electoral Service Designer OpportunityWe are seeking a skilled Electoral Service Designer to join our team at Recruitment Hive. As a key member of our team, you will be responsible for designing and facilitating workshops and interviews with internal and external stakeholders.Key Responsibilities:Design and facilitate workshops and interviews to gather...

  • Service Designer

    4 days ago

    Canberra, ACT, Australia Local Peoples Full time

    Role OverviewWe are seeking an experienced Service Designer to join our team at Local Peoples. As a Service Designer, you will play a key role in creating design solutions that improve public sector services. Your expertise in human-centred design, design thinking, and agile methodologies will be invaluable in supporting our clients.Key...

  • Service Designer

    4 weeks ago

    Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

    Join Our Team as a Service DesignerWe are seeking a skilled Service Designer to join our team at the Department of Foreign Affairs and Trade. As a Service Designer, you will play a key role in shaping the future of our passport services.About the RoleThe Service Designer will work closely with our team to design and deliver modernised passport services that...

  • Service Designer

    4 weeks ago

    Canberra, ACT, Australia Talent International Full time

    {"title": "Service Designer Opportunity", "subtitle": "Join our team and contribute to the development of a large digital project", "content": "We are seeking a skilled Service Designer to support the development of a large digital project. The successful candidate will work as part of a digital and data analytics team responsible for the development of...

  • Service Designer

    3 weeks ago

    Canberra, ACT, Australia Recruitment Hive Full time

    About the RoleWe are seeking a Service Designer to join our team at Recruitment Hive. As a Service Designer, you will be responsible for designing and facilitating workshops and interviews with internal and external stakeholders. You will also analyze and improve user experience, taking the viewpoint of the end user.Key ResponsibilitiesDesign and facilitate...

  • Senior Service Designer

    4 weeks ago

    Canberra, ACT, Australia Https:www.bebeejoin Full time

    Senior Service DesignerWe are seeking a highly skilled Senior Service Designer to join our team at Https:/www.bebee/join.About the RoleAs a Senior Service Designer, you will be responsible for designing end-to-end journeys of health services based on evidence of customer needs and strategic outcomes.Key ResponsibilitiesDesign end-to-end journeys of health...

  • Strategic Service Designer

    16 hours ago

    Canberra, ACT, Australia HiTech Group Full time

    At HiTech Group, we are seeking an experienced Strategic Service Designer to drive the design, development, and implementation of strategic design activities. This role will support the implementation of Human Centred evidence design for stakeholders and work collaboratively with a friendly team to deliver impactful results.The successful candidate will be...

  • Strategic Service Designer

    4 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Strategic Service Designer OpportunityWe are seeking an experienced Strategic Service Designer to join our team at HiTech Group. As a key member of our design team, you will play a vital role in driving the design, development, and implementation of strategic design activities.Key Responsibilities:Develop and implement processes and training materials that...

  • Strategic Service Designer

    1 month ago

    Canberra, ACT, Australia HiTech Group Full time

    Strategic Service Designer OpportunityWe are seeking an experienced Strategic Service Designer to join our team at HiTech Group. As a key member of our design team, you will play a vital role in driving the design, development, and implementation of strategic design activities.Key Responsibilities:Develop and implement processes and training materials that...

  • Service Designer Lead

    16 hours ago

    Canberra, ACT, Australia Local Peoples Full time

    Service Designer RoleWe are looking for a highly skilled Service Designer to join our team at Local Peoples. As a Service Designer, you will be responsible for creating user-centered solutions that meet the needs of our clients and their customers.Develop and execute end-to-end customer experience strategies.Conduct customer research, problem solving,...

  • Strategic Service Designer

    4 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Strategic Service Designer OpportunityWe are seeking an experienced Strategic Service Designer to join our team at HiTech Group. As a key member of our design team, you will play a vital role in driving the design, development, and implementation of strategic design activities.Key Responsibilities:Develop and implement processes and training materials that...

  • Strategic Service Designer

    4 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Strategic Service Designer OpportunityWe are seeking an experienced Strategic Service Designer to join our team at HiTech Group. As a key member of our design team, you will play a vital role in driving the design, development, and implementation of strategic design activities.Key Responsibilities:Develop and implement processes and training materials that...

  • Service Designer

    3 weeks ago

    Canberra, ACT, Australia Exclaim IT Full time

    About the roleWe are seeking an experienced Service Designer to join our team at Exclaim IT. The successful candidate will have a firm understanding of the holistic business current state and desired outcomes, which is critical to the overall success of our programs.Key responsibilitiesApply expertise to enhance and improve existing software, including...

  • Service Design Lead

    3 weeks ago

    Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

    Job OpportunityWe are seeking a highly skilled Service Design Lead to join our team in the Passports Modernisation and Identity Section (PSM). As a key member of our service design team, you will play a critical role in shaping the future of our passport service.About the RoleThe Service Design Lead will be responsible for directing and guiding the research,...

  • Service Design Lead

    2 weeks ago

    Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

    The Department of Foreign Affairs and Trade is seeking a highly skilled Service Design Lead to join its team in Canberra. As a key member of the Passports Modernisation and Identity Section, you will be responsible for guiding the research, prototype, and testing of service designs to improve the way Australian Passports are delivered to the public.The ideal...

  • Senior Service Designer

    3 weeks ago

    Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

    The Department of Foreign Affairs and Trade is seeking a highly skilled Senior Service Designer to join its Passports Modernisation and Identity Section. As a key member of the team, you will be responsible for directing and guiding the research, prototype, and testing of service designs to improve the way Australian Passports are delivered to the public.The...

  • Digital Service Designer

    3 weeks ago

    Canberra, ACT, Australia Talent International Full time

    Job SummaryWe are seeking a skilled Service Designer to join our team at Talent International. As a Service Designer, you will play a key role in the development of a large digital project, working closely with our digital and data analytics team to create user-centric service experiences.Key ResponsibilitiesConduct research to identify insights and create...

  • Service Design Lead

    4 weeks ago

    Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

    Job OpportunityWe are seeking a highly skilled Service Design Lead to join our team in the Passports Modernisation and Identity Section (PSM). The successful candidate will play a key role in shaping the future of our passport service and driving innovation in identity policy.About the RoleThe Service Design Lead will be responsible for directing and guiding...

  • Service Designer

    2 weeks ago

    Canberra, ACT, Australia Recruitment Hive Full time

    Electoral Service Designer RoleWe are seeking a skilled Service Designer to join our team at Recruitment Hive. As a Service Designer, you will be responsible for designing and facilitating workshops and interviews with internal and external stakeholders. Your goal will be to improve user experience and apply best practice service design methods and...

  • Senior Service Designer

    2 weeks ago

    Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

    About the RoleThe Department of Foreign Affairs and Trade is seeking a highly skilled Senior Service Designer to join the Passports Modernisation and Identity Section. As a key member of the team, you will be responsible for directing and guiding the research, prototype, and testing of service designs to improve the way Australian Passports are delivered to...