Service Design Lead

4 weeks ago


Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

The Department of Foreign Affairs and Trade is seeking a highly skilled Service Design Lead to join its team in Canberra. As a key member of the Passports Modernisation and Identity Section, you will be responsible for guiding the research, prototype, and testing of service designs to improve the way Australian Passports are delivered to the public.

The ideal candidate will have a strong background in service design and experience working with internal and external stakeholders to define vision, reduce manual processes, and provide procedural and policy identity support. You will also represent the Department in internal and external identity and integrity-related forums.

This is an exciting opportunity to be part of the modernisation program and contribute to the expansion of the service design team. If you are a motivated and experienced professional looking to make a difference, we encourage you to apply.

Key Responsibilities:

  • Direct and guide the research, prototype, and testing of service designs
  • Work with internal and external stakeholders to define vision, reduce manual processes, and provide procedural and policy identity support
  • Represent the Department in internal and external identity and integrity-related forums

Requirements:

  • Strong background in service design
  • Experience working with internal and external stakeholders
  • Ability to represent the Department in internal and external identity and integrity-related forums

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