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Senior Service Designer

1 month ago

Canberra, ACT, Australia Department of Foreign Affairs and Trade Full time

The Department of Foreign Affairs and Trade is seeking a highly skilled Senior Service Designer to join its Passports Modernisation and Identity Section. As a key member of the team, you will be responsible for directing and guiding the research, prototype, and testing of service designs to improve the way Australian Passports are delivered to the public.

The ideal candidate will have a strong background in service design and experience working in a government or public sector environment. You will be responsible for working with internal and external stakeholders to define the vision for a modernised passport service, reduce manual processes, and provide procedural and policy identity support.

The successful candidate will have excellent communication and project management skills, with the ability to work effectively in a team environment. If you are a motivated and experienced service designer looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Direct and guide the research, prototype, and testing of service designs
  • Work with internal and external stakeholders to define the vision for a modernised passport service
  • Reduce manual processes from workflows
  • Provide procedural and policy identity support

Requirements:

  • Strong background in service design
  • Experience working in a government or public sector environment
  • Excellent communication and project management skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package