IT Infrastructure Specialist

1 week ago

Sydney Olympic Park, New South Wales, Australia flourish Australia Full time

Estimated Salary: AU$90,000 - AU$120,000 per annum.

About the Opportunity:

We are seeking a highly skilled IT Infrastructure Specialist to join our team at Flourish Australia. As a key member of our Support Hub, you will be responsible for managing and enhancing both cloud and on-premises IT infrastructure, ensuring consistent availability, scalability, and optimal performance throughout the organisation.

This role involves overseeing the transition of on-premises systems to cloud environments, applying best practices for automation, and setting up tools for monitoring, cost efficiency, and improved security. You will collaborate with cross-functional teams to deploy and integrate cloud services including modern workspace solutions, device management, CI/CD pipelines, DevOps workflows, driving alignment, security, and efficiency.

Main Responsibilities:

  • Implement best practices to ensure security, maintain system uptime, and optimise costs by automating cloud solutions, reducing manual tasks using Power Automate, and enhancing overall performance and efficiency.
  • Setup, troubleshoot, and provide expert support to iOS, macOS, Linux, Windows servers.
  • Serve as the final escalation point for providing Level 3 technical support to service desk tickets.
  • Ensure the security, reliability, and optimal functioning of servers and networks systems, including managing IT services such as backup solutions, business continuity, and disaster recovery.
  • Provide expert technical guidance and support throughout the entire project lifecycle.

About Us:

Flourish Australia is one of Australia's most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. Our services are comprehensive and highly personalised because each person's experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services, and opportunities to meet their needs.

What We Offer:

  • Attractive salary package commensurate with experience and skills.
  • Tax-Free Salary Packaging available up to AU$15,900.
  • Exclusive Fleet pricing discounts with our preferred automotive supplier.
  • Opportunities for professional development and training such as Mental Health First Aid, ASIST, and relevant training (where applicable).
  • Family-friendly and flexible working conditions (work from home arrangements available).
  • Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support, and a comprehensive induction program.
  • Comprehensive infrastructure including a laptop and other resources for work purposes.
  • Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave.
  • Employee Assistance Program for confidential wellbeing support.
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait Islander staff.
  • Employee discounts at 400+ popular retailers (Woolworths, Expedia, Myer, Kmart, etc).

Requirements:

  1. At least 3 years of proven experience delivering solutions in the following technology groups: Microsoft 365 Platform, Azure, MS Exchange, and MS Power Platform.
  2. High level of proficiency in using tooling and scripting languages (e.g., Phyton, PowerShell, Bash) to automate infrastructure and enable API-driven integrations.
  3. Demonstrated experience with deploying CI/CD and DevOps tools such as Azure DevOps, Terraform, ARM templates, or Bicep.
  4. Demonstrated experience designing and supporting hypervisor environments (e.g., VMware) including SAN-based storage arrays.
  5. Demonstrated hands-on experience up to L3 with iOS, macOS, Windows Server, and network administration, including VPN management, firewalls, routers, and wireless systems.
  6. Demonstrated experience in managing Endpoint Security and cloud identity environments (e.g., Entra ID).
  7. Strong understanding of security and patch management, with knowledge of industry standards for securing business solutions across cloud and on-premises.
  8. Demonstrated experience with mobile device management tools (e.g., Jamf) for Apple and Windows devices.
  9. Strong stakeholder management skills with the ability to build cross-functional relationships.
  10. Maintain a current Australian Driver's License.

Desirable:

  1. A lived experience of mental health issue or carer of a person with a lived experience of a mental health issue.
  2. Certifications in Teams, Azure Administration, Power Platform, ITIL, and networking.
  3. A good understanding of SIEM solutions, Essential 8 framework, and ISO27001 controls and measures.
  4. Familiarity with governance models for maintaining compliance in business technology environments.

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