Senior Enterprise Service Manager

5 days ago


Sutherland Shire Council, Australia Amazon Full time
About the Role

We are seeking a highly experienced and skilled Senior Enterprise Service Manager to join our team at Amazon. As a key member of our Professional Services team, you will be responsible for building and consolidating commercial relationships with large global organizations.

Key Responsibilities
  • Collaborate with customer account teams and AWS partners to identify, develop, and execute customer consulting engagements.
  • Support business development and build strong relationships with key customers.
  • Oversee the delivery and manage programs for a portfolio of projects in large accounts.
  • Provide trusted advisory services to our largest and most committed customers.
Requirements
  • Multiple years of IT consulting, sales, and management experience with demonstrated business and technology transformation experience in customer-facing roles.
  • Business consulting experience in transforming customer operations through technology, including cloud adoption, IoT, ML/AI, and automation.
  • Extensive experience managing large industry vertical accounts, IT, and business consulting (relationship management, achieving growth targets/sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations, etc.).
  • A proven track record of managing and delivering large-scale enterprise IT programs.
Preferred Qualifications
  • Experience with contract and statement of work (SOW) development.
  • Experience with enterprise IT management frameworks (e.g., COBIT, ITIL, cyber, etc.).
  • Broad enterprise systems technology experience, including IaaS/virtualization technologies, cloud, ML/AI, traditional and renewables power generation, transmission, utility retail, E&P, refining/chemical/wells process control, and SCADA, fueling-retail, and supply chain.
  • Experience with enterprise application programs (SAP, Oracle, Maximo, etc.) and technical infrastructures in industry, including design, build, and operate of global solutions.
About Amazon

Amazon is an equal opportunities employer and values diversity within its community. We welcome applications from all members of society, irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We are committed to Employment Equity and will consider the relevant laws and principles associated with Employment Equity when appointing potential candidates.



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