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Technical Workflow Solutions Leader
2 weeks ago
Empower Transformation and Innovation
Job Description:The role of a Senior Manager, Technical Consulting, involves leading high-performing teams to drive technical workflow solutions for customers across the Asia-Pacific region.
As a senior leader, you will be responsible for championing customer transformation, ensuring solutions align with business goals and drive measurable outcomes.
Key responsibilities include leading a team of 8-12 Technical Consultants, fostering growth, enablement, and professional development, guiding customers through prescriptive solution design, and owning key technical implementation decision points.
Additionally, you will provide strategic and technical leadership to customers, partners, and internal teams, driving collaboration, knowledge sharing, and continuous learning within the team.
Another key aspect is coordinating work across regional and global teams to ensure alignment and effective delivery, supporting business development efforts, including pre-sales, scoping, and proposal development, partnering with internal teams to align strategy with broader ServiceNow objectives.
You will also develop and refine service offerings, best practices, methodology artefacts and thought leadership.
Required Skills and Qualifications:Leadership and People Development:- Proven leadership experience in a professional services environment
- Ability to inspire, mentor, and develop diverse teams in technical and business domains
- Experience managing high performing teams or leading large-scale customer engagements
- Strong relationship-building skills with internal teams, partners, and customers
- Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives
- Player/Coach mentality
- Demonstrated success managing teams to OKRs across a portfolio of customer engagements
- 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions
- Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Strong problem-solving mindset, focused on transformation and measurable business value
- Experience with Now Create, Agile frameworks, or similar methodologies
- Comfort engaging with senior stakeholders, including C-level executives and business line leaders
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management
- Willingness to pursue relevant certifications and continuous learning
