
Senior Value Added Services Leader
1 week ago
We're seeking a seasoned professional to spearhead our Value Added Services (VAS) team, driving innovation and excellence in last-mile delivery partner experience.
The ideal candidate will be a single-threaded leader responsible for defining scope, launching new products and features, and overseeing vendor relationships. They'll collaborate with stakeholders across the organization, own results with leadership, and deliver adoption and customer satisfaction of VAS offerings.
- Key Responsibilities:
- Ambitious Program Manager will excel in written and verbal communication, possess strong analytical frameworks, and effectively manage ambiguity in fast-paced environments.
- Comfortable partnering with internal and external teams to drive process improvements and ensure best-in-class service levels.
About The Team:
At Amazon Logistics, we aim to provide customers with an exceptional package delivery experience through continuous improvement initiatives and creative thinking. Our Delivery Station teams work together to ensure millions of packages reach their final destinations efficiently.
Basic Qualifications:
- 5+ years of program or project management experience
- Proven track record of using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Preferred Qualifications:
- 2+ years of driving process improvements experience
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
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