Small Business Lending Specialist

4 weeks ago

Perth, Western Australia ANZ Full time
About Us

At ANZ, we're dedicated to shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role is designed to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses. As a Small Business Lending Specialist, you will be accountable for delivering exceptional customer service, building strong relationships, and driving business growth.

Key Responsibilities
  • Accepting inbound calls and appointments to meet customer experience SLAs and objectives.
  • Engaging in outbound customer calls to facilitate customer onboarding and discover additional customer needs.
  • Providing high-quality customer service to a diverse range of small business customers.
  • Autonomously tracking, managing, and actioning a wide variety of tasks simultaneously.
  • Providing appropriate solutions to customers.
  • Building and maintaining strong internal networks.
  • Meeting assigned performance targets through needs-based conversations and cross-selling.
  • Engaging in needs-based conversations with new and existing small business customers.
  • Managing referrals to specialist teams to support customer requirements.
What We're Looking For

We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and driving business growth. You will ideally bring:

  • Customer solutioning skills, supporting customers by understanding their needs and informing them about relevant products or services.
  • Fulfilment skills, executing end-to-end processes to achieve customer or end-user outcomes.
  • Knowledge of small business operations, transaction banking, and working capital solutions.
  • Proficient credit assessment and management skills.
  • Business development skills, partnering with individuals and/or organisations to pursue strategic initiatives, relationships, and/or opportunities.
  • Relationship management skills, building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
  • Financial acumen, knowledge of financial terminology, financial statements, and the principles behind financing.
Why Join Us?

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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