Hotel Guest Services Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeGuestService Full time $65,000 - $95,000
Lead Role

The primary responsibility of a Bell Captain is to ensure an exceptional guest experience at a luxury hotel. As the first point of contact for arriving guests, you are responsible for coordinating the efficient handling of luggage and managing vehicle arrivals and departures.

Key Responsibilities
  • Supervise a team of porters to foster positive guest relations and create a welcoming environment.
  • Coordinate the arrival and departure of guests with the delivery and collection of their luggage.
  • Provide accurate information on services and facilities available within the property as well as informing guests about local events and attractions.
  • Develop strong working relationships across all departments to ensure seamless service delivery.
  • Assist the Concierge in rostering, training and communications.
About You
  • You are a seasoned hospitality professional with hands-on porter experience and proficiency in hotel management systems.
  • Your passion for delivering outstanding guest service is matched by a strong history of leading and nurturing high-performing teams.
  • You have excellent verbal and written communication skills.

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