Guest Service Agent

2 weeks ago

Sydney, New South Wales, Australia Mgallery Hotel Collection Full time

Overview
Join to apply for theGuest Service Agentrole atMGallery Hotel Collection.
Why work with Manly Pacific and Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.
Job Description
As a Guest Service Agent at our luxury hotel, you will be the first point of contact for our esteemed guests, delivering a warm welcome and providing exceptional, personalised service throughout their stay.
You will uphold the highest standards of hospitality and professionalism, anticipate guest needs and resolve issues with discretion and grace.
A polished demeanor, excellent communication skills, and a commitment to creating a refined and comfortable atmosphere are essential for success in this role.
What You Will Be Doing
Promote and enroll guests into Accor's ALL loyalty program.
Maintain the presentation and cleanliness of the lobby and front desk area.
Assist with room tours for promotional or sales purposes.
Handle guest emails and phone calls in a professional, timely, and service-focused manner.
Handle guest arrivals and departures with efficiency and professionalism.
Respond promptly and courteously to guest inquiries and requests.
Coordinate with housekeeping, concierge, and other departments to meet guest needs.
Process payments, issue room keys, and manage room allocations.
Uphold brand standards and ensure a welcoming, luxury experience at all times.
Qualifications
Previous customer service experience required, preferably in a hotel or luxury hospitality environment.
Strong computer and systems skills, with preferred experience using Opera PMS.
Excellent verbal and written communication skills.
High attention to detail and strong organisational abilities.
Knowledge of Accor's ALL loyalty program is an advantage.
Knowledge of Manly and surrounding areas to provide local recommendations.
Uphold the highest personal grooming standards in line with luxury guidelines.
What's In It For You
Work in front of the iconic Manly Beach
Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more
Work for one of the most prestigious hotels in all of Sydney
Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead
Welcome to our coastal lifestyle.
Follow the sun.
Feel the breeze.
Experience Manly Pacific.
To apply, please follow the link below or send your resume to .
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at MGallery Hotel Collection by 2x.
#J-18808-Ljbffr

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSHourlyFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Ihg Hotels & Resorts Full time

    Join to apply for the Guest Service Agent role at IHG Hotels & Resorts3 days ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at IHG Hotels & ResortsInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Mercure It Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    6 days ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Full time

    Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.- Small town, big community feel with staff pool, gym and weekly activities.- Affordable accommodation, shift meals, resort discounts to cut cost of living.- An Epic Icon needs an Epic Team_Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a **Guest...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time $104,000 - $130,878 per year

    An Epic Icon needs an Epic TeamAre you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for aGuest Service Agentto live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.We are seeking a customer focused and experienced guest service agent to welcome...

  • Guest Service Agent

    7 days ago

    Sydney, New South Wales, Australia beBeeGuestService Full time $60 - $90

    Job Title: Guest Service Agent">This role is ideal for individuals who enjoy interacting with people and providing exceptional service. As a Guest Service Agent, you will be responsible for managing arrivals and departures of guests, providing excellent customer service by responding to requests efficiently and courteously.">Key responsibilities include...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $60,070 - $70,070

    Guest Service Agent JobPan Pacific Hotels Group, a global hospitality leader, is seeking an experienced Guest Service Agent to join their team. The role involves providing exceptional care and hospitality to guests throughout their stay.The ideal candidate will have strong communication and listening skills, with the ability to build rapport with team...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Pro-Invest Careers Full time

    About Us:Pro-invest Groupis a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-invest, we believe in creating unique guest experiences, and we are looking for...