Senior Operations Officer

3 days ago


Cairns, Queensland, Australia Department of Transport and Main Roads Full time
About the Role

We are seeking an experienced Senior Operations Officer to join our Regional Operations unit, Translink Division. As a key member of our team, you will be responsible for supervising a small team, administering information systems, and providing advice to industry and clients on operational issues.

This is a frontline, customer-facing role that requires strong leadership and communication skills. You will work closely with our teams to develop and deliver policy and services to our local communities.

Key Responsibilities:

  • Lead a team of operations staff and provide guidance on operational issues
  • Administer information systems and ensure data accuracy
  • Provide advice to industry and clients on operational matters
  • Collaborate with our teams to develop and deliver policy and services

Requirements:

  • Experience leading a team and engaging with stakeholders
  • Strong customer service skills and ability to manage complaints
  • Knowledge of legislation and policy related to passenger transport

What We Offer:

  • Opportunity to work in a dynamic and customer-focused environment
  • Chance to contribute to shaping the future of Queensland's passenger transport services
  • Competitive salary and benefits package


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