Consumer Dispute Resolution Specialist

5 days ago

Melbourne, Victoria, Australia beBeeRegulation Full time $98,400 - $126,120

Our Organization

We are the regulatory body for the Victorian legal profession, overseeing service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct, and managing trust accounts.

Role Overview

We are seeking a Liaison Officer to join our team in resolving consumer matters and complaints. The successful candidate will assist in handling enquiries received by consumers and help resolve disputes efficiently.

Key Responsibilities

  • Assist in handling enquiries received by consumers and resolving disputes;
  • Apply knowledge of legislation and dispute management to address consumer complaints effectively;
  • Have a good understanding of legal practices and operations.

Requirements

  • Experience in a dispute or complaint management environment;
  • A high level of computer literacy, particularly with Microsoft Office applications.

Benefits

  • Flexibility: Work-life balance through flexible working options including part-time, compressed hours, and flexible start time;
  • Culture: A collaborative work environment with opportunities for growth and development;
  • Well-being: An active Social Club and Health and Wellbeing Committee promoting fun and engaging activities throughout the year;
  • Purpose: A key role in regulating the legal practice in Victoria.

Equal Employment Opportunity

We are committed to equal employment opportunity, diversity, inclusion, and providing reasonable adjustments for persons with disabilities.

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