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Business Analyst, Home Loans Portfolio
2 months ago
We are seeking a highly skilled Business Analyst to join our Home Loans Portfolio team. As a Business Analyst, you will play a key role in helping customers to buy and own a home by providing easy-to-use products and services.
Your main priority will be to ensure that the Home Loans business area is effectively managed. This may require taking ownership of specific governance functions, working on an initiative, or collaborating with a team of professionals who share similar skills to manage and coordinate essential activities that help us strike a healthy balance between delivering high-quality customer outcomes and operating as a well-managed business.
Our Business Analyst roles offer you not only the flexibility and variety within the realm of Project Delivery but also the opportunity to take on additional responsibilities outside of this domain. You may be asked to contribute your skills to other teams that support different aspects of the Home Loans business, providing you with a chance to develop a broader understanding of the industry and develop new skills.
Banking is changing, and we're changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.
Key Responsibilities- Identify and support the identification of the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan.
- Gather and translate business needs into consumable requirements. This includes leading/supporting elicitation workshops, analysis, specification, and validation of requirements, as well as understanding feasibility and potential impacts.
- Identify and analyze impacted business processes, including understanding of as-is and to-be processes. Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals.
- Undertake analysis in collaboration with stakeholders to fully comprehend problem statements, to deliver and playback future state options where MVP/iterations have been defined.
- Source and utilize data to (in)validate assumptions throughout and after delivery. Seek guidance and support from Data Analysts, where required.
- Engage with stakeholders throughout the delivery lifecycle, sharing updates, seeking feedback, and responding to feedback.
- Ensure potential and active risks and issues are captured, assessed, managed, and mitigated in a timely manner.
- Work with squads and stakeholders to translate high-level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA), and change interventions, then prepare and execute on those plans.
- Plan, facilitate, and manage/support testing activity for your deliverables, such as UAT, BVT, DRH.
- Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document.
- A minimum of 3 years' experience demonstrating proven business analysis skills and/or other related project delivery experience, including analysis and elicitation techniques and the ability to define requirements in complex and challenging business environments.
- Exposure to home lending, credit policies, or related financial services domains and systems.
- Detailed knowledge and experience of process mapping/analysis tools and techniques.
- Proactively identifying and assessing risks and complying with risk management processes and policies.
- Experience in translating requirements into user stories and acceptance criteria.
- Ability to apply change management practices, communicate direction, rationale, and outcomes clearly (bring people on the journey) and a continuous improvement approach based on feedback loops.
- Excellent interpersonal, active listening, and influencing skills – you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers.
- Ability to solve problems through drawing on past experiences and applying judgment within your skill set.
- An eye for detail – as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramount.
- Familiarity with agile delivery, business/technical requirements, and assessing changes to systems or process functions.
- A strong execution mindset and ability to deliver quality outputs within required timeframes.
- Ability to learn on the job, navigate through ambiguity, and a demonstrated growth mindset.
At ANZ, you'll be part of an organization where the different backgrounds, perspectives, and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
