Duty Manager

5 days ago


Melbourne, Victoria, Australia Venue Co. Full time

About Venue Co.

Located in a vibrant area, Venue Co. is a renowned hospitality company known for its exceptional service and welcoming atmosphere. We offer a full range of services, including bars, restaurants, and versatile function rooms, all set in a relaxed and friendly environment.

Job Summary

We are seeking a highly skilled Duty Manager to join our team at Venue Co. As a key member of our management team, you will play a pivotal role in ensuring our venue runs smoothly and efficiently. You will be responsible for delivering exceptional customer service, managing daily operations, and maintaining a high standard of excellence in all aspects of the venue.

Key Responsibilities

  • Lead a team of staff to provide exceptional customer service and ensure a positive experience for all guests
  • Manage daily operations, including staff scheduling, inventory management, and cash handling
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Conduct regular stock takes and investigate any discrepancies
  • Ensure compliance with company policies and procedures
  • Provide training and development opportunities for staff
  • Monitor and maintain a high standard of cleanliness and presentation throughout the venue

Requirements

  • 2+ years of experience in a management role, preferably in the hospitality industry
  • Proven track record of delivering exceptional customer service and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Current RSA certificate

What We Offer

  • Opportunity to work with a professional and well-known hospitality company
  • Discounts across our venues
  • Work-life balance
  • Exceptional team culture

About Us

At Venue Co., we value the diversity of our employees' experiences, talents, and cultures. Our talent strategy includes embracing diversity and fostering inclusion. Our capacity to unlock potential and improve our success depends on our ability to build a diverse, inclusive workforce.


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