Duty Manager

7 days ago


Melbourne, Victoria, Australia Australian Venue Co Full time

About the Role:

The Australian Venue Co is seeking a highly skilled and experienced Duty Manager to join our team at The Exchange in Port Melbourne. As a Duty Manager, you will play a pivotal role in ensuring the smooth operation of our venue, delivering exceptional customer service, and maintaining a high standard of excellence in all aspects of the venue.

Key Responsibilities:

  • Lead and manage a high-performing team to deliver exceptional customer service and maintain a high standard of excellence in all aspects of the venue.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase revenue.
  • Manage daily operations, including staff scheduling, inventory management, and cash handling.
  • Collaborate with the management team to develop and implement business strategies, improve processes, and drive innovation.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Provide exceptional customer service, resolving customer complaints and concerns in a professional and timely manner.

Requirements:

  • 2+ years of experience in a management role, preferably in the hospitality industry.
  • Proven track record of delivering exceptional customer service and driving sales growth.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a leading hospitality company and be part of a dynamic and fast-paced team.
  • Professional development and training opportunities.
  • Discounts on food and beverages at our venues.

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