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Senior Operations Manager
2 months ago
ONCALL Group Australia is a leading service provider in the Disability, and Child, Youth and Family sectors. We are people-focused, driven by strong values, and work to deliver excellence in client-focused support.
Reporting to the Chief Operating Officer (COO) and collaborating with the Executive Leadership Team, the Senior Operations Manager will play a crucial role in steering ONCALL's vision, values, and strategic objectives.
This role involves providing leadership in operational and financial management, fostering client-focused service, and driving organizational growth and efficiency across Queensland.
Key Responsibilities:
- Collaborate with the Executive Leadership Team to set and execute the organisation's vision and strategy, ensuring team alignment with targets.
- Oversee operations for national consistency, ensuring service delivery meets client needs and organisational goals.
- Drive a client-centered approach to enhance client experiences and ONCALL's reputation.
- Manage resources effectively to meet financial targets and support strategic plans.
- Implement initiatives for organisational improvement and achieve relevant standards.
- Ensure regulatory compliance, manage incident responses, and handle financial reporting.
- Develop and mentor Queensland teams, fostering a positive, high-performance culture and ensuring high-quality service delivery.
Requirements:
- Proven experience in a senior management role, ideally within the home services or related sector.
- Strong leadership skills with a track record of driving operational and financial success.
- Excellent stakeholder management and client-focused approach.
- Expertise in financial management and strategic planning.
- Ability to foster a positive and inclusive work culture.
- Knowledge of industry standards, legislative requirements, and best practices.
About ONCALL Group Australia
We are committed to making a meaningful difference in people's lives. As part of our team, you'll enjoy a vibrant, collaborative culture that balances professionalism with enjoyment.
We offer a range of benefits, including our famous end-of-year celebrations and a refer-a-friend program, to enhance job satisfaction. Together, we create a positive, inclusive workplace that empowers you to make a lasting impact.
