Master Service Coordinator

3 hours ago

Sydney, New South Wales, Australia beBeePlumber Full time $100,000 - $140,000
Job Title: Master Service Coordinator

The Master Service Coordinator oversees the daily operations within the service department, ensuring that projects are completed efficiently and to the highest standards of quality.

This role involves coordinating teams, managing customer relations, and ensuring compliance with safety regulations. By maintaining a clear line of communication between clients, technicians, and suppliers, the Master Service Coordinator ensures that all aspects of the services offered meet the expectations and needs of both residential and commercial clients.

Key Responsibilities:
  • Coordinate and oversee the scheduling, dispatching, and assignment of jobs to ensure efficient allocation of resources and timely completion of projects.
  • Manage inventory control of supplies and equipment, ensuring availability of necessary materials while minimizing waste and controlling costs.
  • Implement and enforce safety protocols and standards to ensure a safe working environment for all staff and compliance with regulatory requirements.
  • Handle customer inquiries, complaints, and feedback, providing resolutions in a timely and professional manner to maintain high levels of customer satisfaction.
  • Negotiate contracts with vendors and suppliers to secure advantageous terms and ensure the procurement of high-quality materials and services.
  • Develop and manage the service department budget, including forecasting of expenses and revenue, to ensure financial targets are met or exceeded.
  • Facilitate ongoing training and professional development opportunities for staff to enhance their skills and knowledge in the latest techniques and technologies.
  • Perform periodic evaluations of systems and processes to identify areas for improvement and innovation, driving efficiency and effectiveness in operations.

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