Sales Order Processor

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $40,000 - $80,000

We are currently seeking a motivated and customer-focused Sales Support Specialist to fill this exciting role.

About the Role:

  • This Sales Support Specialist will play a crucial part in providing top-notch customer service and ensuring seamless order processing.
  • The ideal candidate will be highly organized, with excellent communication skills and the ability to work well under pressure.
  • This role requires strong problem-solving skills, attention to detail, and proficiency in using Microsoft Office and CRM systems.

Key Responsibilities:

  1. Process daily invoices and orders accurately and efficiently.
  2. Handle customer inquiries and orders within 24 hours of receipt, maintaining high levels of customer satisfaction.
  3. Log customer interactions and activity accurately within the company's CRM system and via email.
  4. Conduct regular reviews of customer overdue status to ensure payments are made to agreed payment terms.
  5. Liaise with customers regarding any disputes related to invoicing or payment discrepancies.
  6. Support the wider finance team with administrative tasks and reporting, where necessary.

Requirements:

  • A positive attitude with a commitment to delivering exceptional customer service.
  • Prior experience in fast-moving orders-to-cash processes and customer service is essential.
  • Excellent verbal and written communication skills, with a professional demeanor.
  • Proficiency in using Microsoft Office and CRM/ERP systems.
  • Strong problem-solving skills, with the ability to manage and resolve queries effectively.
  • Ability to work efficiently in a fast-paced environment.
  • Good organizational skills and attention to detail.

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