Service Desk Team Leader

1 week ago


Ryde, Australia Total Computer Technology Full time

Total Computer Technology is a leading provider of managed services with over 27 years of experience. Our clients are located throughout Australia and New Zealand, across all major industries. We are seeking a highly skilled Service Desk Team Leader to join our team in North Ryde. The successful candidate will be responsible for managing a team of 4 Engineers, ensuring timely resolution of IT issues, and acting as a technical escalation point. Key responsibilities include leading a team, managing daily operations, and coordinating project updates to stakeholders. The ideal candidate will have 5 years' experience in IT Support, with at least 2 years in a leadership role, and previous experience leading a team in an MSP environment. Excellent interpersonal and communication skills are essential, as well as a solid understanding of customer service principles. A very attractive salary will be negotiated with the successful candidate. We will provide full training on company systems & solutions. The successful candidate will be required to provide assistance to the Project Manager, coordinate with external clients & internal departments, and oversee all documentation updates. To be considered for this role, you will need to possess the following: 5 years' experience in IT Support, with at least 2 years in a leadership role, previous experience leading a team in an MSP environment, experience in updating external stakeholders, solid understanding of customer service principles, positive attitude, willingness to help people, and commitment to achieving results. Outstanding communication skills and engagement skills are essential. A driver's license is required. Your application will include the following questions: How many years' experience do you have as a Service Desk Team Leader? Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Australian driver's licence? Which of the following statements best describes your Covid-19 vaccination status?


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