Customer Service Role

1 week ago

Adelaide, South Australia beBeeService Full time $60,000 - $75,000
Customer Service Professional

This role is an exciting opportunity to provide exceptional customer service and support to our customers.

The Customer Service Professional will be responsible for answering inbound call enquiries from Retail, Wholesale and Commercial Customers to the Bridgestone Experience Hub. They will manage Outbound calls to internal and external stakeholders, maintain accurate customer correspondence documentation for auditing purposes, and provide customers with order confirmations, available lead times and prices upon requests.

The ideal candidate will have excellent communication skills, a drive to achieve sales targets, and the ability to multitask and prioritise. They will also have strong analytical and problem-solving capabilities, as well as experience working toward achieving individual and team-based KPI's/targets.

As a key member of our National Customer Service Centre team, the Customer Service Professional will play a critical role in delivering effective communication between internal departments to effectively respond to customer enquiries of all nature.

  • Key Responsibilities:
  • Answer inbound call enquiries from Retail, Wholesale and Commercial Customers
  • Manage Outbound calls to internal and external stakeholders
  • Maintain accurate customer correspondence documentation
  • Provide customers with order confirmations, available lead times and prices
  • Deliver effective communication between internal departments
Required Skills and Qualifications:

Key Qualifications:

* Excellent customer service skills
* Ability to work towards achieving sales targets
* Strong analytical and problem-solving capabilities
* Strong computer skills in an Omni system environment including Microsoft products
* Strong attention to detail and ability to identify and prioritise requirements
* Ability to be highly adaptable to change

Benefits:

We Offer:

* Structured training program with experienced trainers
* Opportunity for career development & growth
* A safe and supportive work environment
* Friends and Family discount on tyres
* Access to staff assistance programs for you and your family

About Us:

A renowned global leader in tyres and rubber, we are striving towards a vision to provide both social value and customer value as a sustainable solutions company.

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