
Leadership Role
2 weeks ago
Join our team as a Customer Service Manager to lead and develop a high-performing team in delivering exceptional customer service.
The role is responsible for overseeing customer inquiries, resolving complex issues, and ensuring seamless job delivery. You will also be expected to coach, mentor, and motivate the team to achieve outstanding service outcomes.
We are seeking an experienced customer service leader with a proven track record of success in leading teams and driving process improvements. If you have a passion for sustainability and making a positive impact, this could be the ideal opportunity for you.
Key Responsibilities- Lead a team of customer service officers in delivering exceptional customer service
- Resolve complex customer complaints and issues in a professional and empathetic manner
- Develop and implement processes to improve efficiency and customer satisfaction
- Coach and mentor staff to enhance their skills and performance
- Monitor team performance and reporting for leadership visibility
- At least 5 years' experience in customer service leadership, preferably in energy or utilities
- Proven ability to coach, motivate, and develop staff while managing high call volumes
- Strong communication and problem-solving skills
- A genuine interest in sustainability and making a positive impact
- A competitive salary package with bonus potential
- Flexible work arrangements and unique perks
- A supportive workplace with engaged leadership
- Opportunities for career development and growth
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