Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Engineer to join our team in Brisbane, Australia.
Key Responsibilities- Investigate and resolve technical issues related to Stryker's Vocera Solutions.
- Provide exceptional customer service via various communication channels.
- Collaborate with the support team to tackle technical challenges and deliver a positive customer experience.
- Document and manage customer-reported issues, ensuring timely status updates and resolution.
- Research and deliver detailed root cause analysis of assigned products.
- Author knowledge-based articles for internal and external use.
- Provide formal and informal training to customers and partners.
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- 4+ years of experience in customer technical support in a hosted application environment.
- RHCSA Certification (or higher) required.
- Strong knowledge of administering Virtualization Hypervisors and AWS environments.
- Solid understanding of SSL/TLS certifications and Public Key Infrastructure.
- Strong understanding of authentication protocols and relational database systems.
We offer a dynamic and fast-paced work environment, ongoing training, and opportunities for career progression. Our team culture is excellent, and we have fun while working. We also provide access to employee benefits, including healthcare, financial wellbeing, and insurance.
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