Key Client Advocate

7 days ago

Sunshine Coast, Australia beBeeCustomerSuccess Full time $90,000 - $150,000

Customer Success Manager

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In this key role, you will be responsible for leading our customers on their journey to success. This includes building strong relationships with our clients, guiding them to achieve their business objectives through better product adoption and operational excellence.

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The ideal candidate will have a proven track record of delivering value to customers, solving problems, and celebrating wins. You will also have excellent communication skills, both written and verbal, and be able to influence outcomes and manage tough conversations with ease.

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We are looking for a self-starter who is passionate about customer success and has a knack for uncovering new opportunities and driving account growth. If you are driven by purpose, fueled by challenge, and ready to make magic happen for our customers, we encourage you to apply.

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About the Role:

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This is a full-time position that can be based remotely or from our office. We offer a competitive base salary + performance bonus and a collaborative team culture that genuinely cares about customers (and each other).

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Responsibilities:

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  • ">
  • Deliver value to customers, solve problems, and celebrate wins.">
  • Build strong relationships with our clients.">
  • Guide our clients to achieve their business objectives through better product adoption and operational excellence.">
  • Uncover new opportunities and drive account growth.">
  • Partner closely with Sales, Product, and Support teams to amplify customer voices internally.">
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Requirements:

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To be successful in this role, you will need to have:

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3+ years of experience in Customer Success, Account Management, or a client-facing role.

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A proven ability to build strong relationships, influence outcomes, and manage tough conversations with a smile.

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A knack for uncovering new opportunities and driving account growth.

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Exceptional written and verbal communication skills.

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SaaS or tech industry experience - bonus points for B2B or eCommerce/Retail ops knowledge.

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A solutions-first mindset and a natural curiosity to keep learning and evolving.

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You exemplify our values:

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  • ">
  • Customer Obsessed">
  • Extreme Urgency">
  • Excellence">
  • Resourceful">
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Benefits:

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We offer a competitive base salary + performance bonus and a collaborative team culture that genuinely cares about customers (and each other). We also provide opportunities for professional growth and development, a flexible work environment, and a fun and supportive team culture.

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What's Next:

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If you are passionate about customer success and have a proven track record of delivering value to customers, solving problems, and celebrating wins, we encourage you to apply. Please submit your resume and a cover letter explaining why you would be a great fit for this role.

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