Senior Claims Officer

3 weeks ago


Sydney, New South Wales, Australia Suncorp Group Full time

Job Summary

We are seeking a highly experienced Claims Manager to lead our team of claims professionals in managing complex and sensitive claims in the Professional Indemnity and Financial Lines space.

Key Responsibilities

  • Proactively manage a diverse portfolio of complex claims end to end, ensuring timely and cost-effective outcomes.
  • Provide specialist technical advice to claims staff on policy coverage, liability, quantum, strategy, and reserving.
  • Appoint and manage external service providers, including External Legal Panels.
  • Maintain claim reserves in a timely manner in accordance with reserving guidelines and practices.
  • Provide underwriters and claims managers with feedback on issues or risk deficiencies identified during claims management.
  • Contribute to the development of the team's market profile through superior claims service to our targeted market segment.

Requirements

  • Proven experience within Professional Indemnity/Financial Lines Claims (5-10 years experience mandatory).
  • Prior experience mentoring claims staff in technical claims roles.
  • Tertiary qualifications in law, business, or insurance would be highly regarded.

About Us

Suncorp Group is a leading Australian and New Zealand insurance and banking company. We are passionate about creating a diverse, accessible, and inclusive culture, offering flexible work, career development, and internal mobility.


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