Menswear Retail Experience Director
2 days ago
Customer Experience Leader
We are seeking a charismatic leader to spearhead our customer experience strategy and drive business growth.
Tarocash is a leading menswear retailer with 35 years of experience providing high-quality fashion solutions for the everyday modern man. Our team is passionate about delivering an exceptional customer experience in every store, every time.
The successful candidate will have management experience, a proven track record of exceeding sales targets, and the ability to inspire and motivate their team. They will be responsible for identifying opportunities to maximise sales, leading from the front, and supporting our company culture and values.
Key Responsibilities:
- Develop and implement a customer experience strategy that drives business growth and exceeds sales targets.
- Lead and manage a high-performing team, providing coaching and mentoring to ensure they have the skills and confidence to succeed.
- Identify opportunities to maximise sales and implement strategies to achieve this goal.
- Maintain high standards of customer service and ensure that every customer leaves the store feeling valued and satisfied.
- Work collaboratively with other departments to ensure seamless delivery of customer-focused initiatives.
What We Offer:
- Multiple levels of achievable commission incentives paid weekly
- Exceptionally generous team discount on Tarocash and all partnered RAG Brands
- An amazing, supportive, team-focused culture
- One-on-one coaching and mentoring
- Proven career progression and development
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