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Excellent Customer Service Agent Wanted

2 weeks ago

Gold Coast, Queensland, Australia beBeeGuestService Full time $70,000 - $71,000
Customer Service Representative Position

This role involves providing exceptional customer service to guests during their stay. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to handle multiple tasks with ease.

Key Responsibilities:
  • Ensure a smooth check-in process for guests by addressing their immediate needs and inquiries in a prompt and courteous manner.
  • Maintain clear and effective communication with guests, colleagues, and stakeholders across various channels to provide an exceptional service experience.
  • Process guest reservations, updates, and special requests accurately and efficiently using property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Requirements:
  • Background in delivering high-quality service within a hotel or hospitality environment is highly valued.
  • Ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently deliver an exceptional standard of service, exhibiting a proactive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Presentation reflects the values and standards of the organization at all times.
  • Flexible work schedule, including weekends, public holidays, and varying shifts to meet operational requirements.